Gertrude Danso Kumi

Gertrude Danso Kumi is a dynamic operations and compliance professional with a proven track record of excellence in banking, financial services, and healthcare administration. With a foundation in economics and a data-driven mindset, Gertrude excels at transforming complex operational challenges into streamlined, customer-centric solutions. Currently serving as a Senior Personal Banker at PNC, she plays a pivotal role in enhancing client satisfaction, driving compliance, and optimizing processes using tools like SQL, Excel, and Tableau. Her unique ability to blend strategic insight with hands-on execution has helped boost customer satisfaction scores, improve regulatory adherence, and significantly increase sales performance.

Originally from Ghana, Gertrude’s journey into corporate America is a testament to resilience, adaptability, and determination. After gaining extensive experience at OmniBSIC Bank and other institutions in Ghana, she relocated to the United States and successfully transitioned into the U.S. financial sector without pursuing further education stateside. Her story inspires others to view their background as a steppingstone rather than a barrier. With core strengths in relationship management, risk mitigation, performance improvement, and customer engagement, Gertrude continues to build a career marked by purpose, impact, and measurable success.

• Data Analytics Professional Certificate
• Customer Service: Managing Customer Expectations
• 15 Secrets Successful People Know about Time Management (getAbstract Summary)
• Being the Best You: Self-Improvement Modeling
• Customer Service Management
• Anti-Money Laundering / Combating the Financing of Terrorism (AML/CFT) Training
• EdX Verified Certificate for Lessons from Ebola: Preventing the Next Pandemic

• Kwame Nkrumah University of Science and Technology, Kumasi- B.A.
• Kwame Nkrumah University of Science and Technology, Kumasi- M.S.